IT Support that fits your school - not the other way around.
When technology works, you barely notice it. Lessons start on time. Systems do what they’re meant to do. Staff can focus on their day without interruption.
When it doesn’t, everything slows down. IT support in schools isn’t just about fixing issues, it’s about keeping teaching, learning, safeguarding and communication running smoothly, day after day. That’s where we come in.
IT Support that keeps your school moving forward.
It’s the backbone of every educational organisation. Connecting people, powering learning, and keeping everything moving.
Technology underpins it all. And when it works well, it fades into the background. When it doesn’t, everything feels harder. That’s where we come in.
Talk to us about IT support
A people-first approach to IT support
Good IT support isn’t about how quickly someone answers the phone.
It’s about how supported people feel.
Behind every smooth lesson, secure login, and calm start to the day is a support team that understands how schools operate. That’s why our approach starts with understanding how your school or trust actually runs.
We offer a range of IT support options shaped around your structure, your priorities, and your internal capacity, not a one-size-fits-all model.
IT used to be one technician. Now, it takes a team.
When something goes wrong, it doesn’t just affect IT. It affects the whole school. That’s why you get a connected network of experts.
Strategists
Who turn your digital vision into reality
Engineers
Who keep systems running smoothly, day in and day out
Cyber specialists
Who protect your data and your reputation
Trainers and consultants
Who help staff feel confident using technology
Procurement specialists
Who help you get more from your budgets
Project leads
Who make sure improvements actually happen
What our IT support includes
- Dedicated education helpdesk
- On-site and remote engineers
- Fully managed, collaborative or on-demand IT support
- 24/7 proactive monitoring and maintenance
- Asset management and reporting
- Technical escalation and strategic support
- Discovery audits and termly reviews
- A dedicated Customer Experience Manager
Supporting your environment
3 Ways to Work with Us. All built around you.
Every school’s different, and so is every partnership. You can have it all, work side by side with us, or just pick what you need.
The Complete Service
Common for MATs and Secondary Schools.
For schools that want everything taken care of. A complete solution that covers every part of your IT, from daily fixes to strategy.
Collaborative Service
Popular with Independents & Primaries.
For schools with their own IT teams. We work side by side with your staff, filling gaps and sharing knowledge.
Flexible & On-Demand
Used by individual Primaries & Secondaries.
For schools that know what they need. Choose individual products, projects, or services to build your perfect setup.
A quick way to see the difference
| What matters to you | Have it All | Side by Side | Pick and Mix |
|---|---|---|---|
| Day-to-day IT support | ✔✔ | Shared | When needed |
| Works alongside in-house IT | — | ✔✔ | — |
| Strategic planning & reviews | ✔✔ | ✔✔ | Optional |
| Multi-site / Trust-wide support | ✔✔ | ✔✔ | Project-based |
| Ability to scale up or down | ✔✔ | ✔✔ | ✔✔ |
| Long-term partnership | ✔✔ | ✔✔ | When it suits you |
“Concero has delivered outstanding IT services to our primary schools, ensuring we are meeting — or beginning to meet — the Department for Education’s Digital & Technology Standards.”
Not sure which model fits your school?
Let’s talk. A chat can help us understand your setup, priorities and plans and recommend the right level of IT support for your organisation.
Talk to us about IT support
