When technology hiccups disrupt the smooth functioning of your school, having a reliable support team onsite can be a game-changer. At Concero, we offer Onsite Support tailored to your needs and budget, bringing our expertise directly to your primary or secondary school.
How Onsite Support Works
- Sessions: We sell Onsite Support in 2-hour sessions.
- Frequency: There are three sessions available each day, with a minimum requirement of 1 session per week.
- Flexibility: There’s no limit to the number of sessions you can purchase.
- Term Time: Typically, sessions are delivered over 39 term time weeks.
- Customised Recommendations: Based on your school size, we can recommend the optimal number of sessions.
What’s Included
- Proactive Monitoring: Our technicians keep an eye out for alerts during visits, addressing common issues before they escalate.
- Device Support: Whether it’s standard or specialised edtech hardware and software, our team has you covered.
- Inspection Assistance: For Ofsted, ISI, or any other inspection, we ensure continuous onsite support.
- Support Portal & Reports: Log issues via our portal, access self-help articles, and receive monthly reports.
- Customer Experience Manager: Regular termly meetings with your dedicated manager ensure everything stays on track.
We’re not just fixing your problems; we’re empowering your school’s tech journey by providing all you’d expect and more!