• IT Support for Education

    Providing IT Support to Schools and MATs is in Concero’s DNA. It’s what we were born to do. Take a look at our options, by your type of establishment or by the type of support you require:

    MIS Support

    Benefit from Arbor accredited support from our team, bringing your IT Support and MIS Support under one team

  • Products

    User Automate

    Sync your users from your MIS System to your Microsoft or Google platform.

    Sync staff and student timetables, user photos as well as create teams and Google classrooms.

    Office 365 Backup

    Backup your Teams, Email, OneDrive and SharePoint data for all cloud users with a fully managed solution

    SIMS Cloud

    Are you looking to move to the cloud, but are tied into using SIMS or FMS? 

    Move your legacy systems to the cloud with Concero Education’s SIMS Cloud

  • Information Assurance

    Benchmark Reports

    Benchmarks are our easy to follow reports showing if your system meet requirements, based on DfE Digital technology Standards

    Cyber Security

    Our Cyber Security products will provide the advice and guidance that you need to ensure systems are safe and secure

    Cyber Security & E-Safety Training

    Our onsite or remote training on statutory topics help engage parents and staff and can be booked in person or remotely.

  • Moving Schools to the cloud

    Cloud Migration Options

    Benefit from a safe, secure and affordable Cloud environment by migrating your users, devices and data to Microsoft or Google Cloud Solutions.

    Move Legacy Systems to the Cloud

    Do you want to run SIMS, FMS, Sage or other systems in the cloud? Store your data in your Microsoft Tenancy and use single sign on to access legacy software.

    Watch real transformation journeys

    Seeing is believing – our powerful case studies bring to life our transformations in schools across the UK and showcasing the work of Concero and our partners.

  • Accessibility Solutions

    Ensuring that everyone can benefit from education

    We believe that technology is a force for good in education, opening up life opportunities for students and staff.

    Concero are proudly Headline Sponsors of Nasen –
    The National Association for Special Educational Needs

  • Procurement for Education

    Procurement Service

    When it comes to procuring technology for your school, the multitude of choices can be overwhelming, leaving you with too many options and too little time. 

    Instead of overwhelming you with technical jargon, our experienced team provide you with independent, expert advice on the best steps forward, at competitive prices.

    1:1 Device – Parental Contribution Scheme

    Enable true anywhere, anytime access to learning for your students by providing them with access to affordable technology, in a safe and supported environment.

    Concero’s exclusive scheme allows parents to pay a monthly contribution to devices, with access to our support, safeguarding, filtering and monitoring software and fully insured.

  • News, events and more

    Catch up with our blog

    News and information for customers old and new!

    Our free events

    Join us each half term to explore new topics, or catch up on past events

    Watch past events

    Watch all of our previous customer events, covering a wide range of topics for free!

  • Learn more about Concero Education

    About Concero Education

    Who we are, where we came from and what matters to us!

    Join our Team

    Interested in joining #TeamConcero? Find out more!

    View our Case Studies

    Showcasing our adventures with our customers.

Onsite Support

Delivering working technology into your school community

Let our expertise come to you.

Sessions available across the year at a schedule to suit.

Onsite Support for education

When things are not working as they should, nothing is better then the reassurance of someone being able to fix your issue being on your site. 

Our Onsite Support is just that, bringing team Concero into your school, at a schedule that suits your needs and budget.

Our team is available across the UK to support onsite, with a range of Tier 1 and Tier 2 technicians, all backed up by our internal Escalations Team.

How onsite support works

  • We sell Onsite Support in Sessions.
  • Sessions are 2 hour blocks.
  • There are 3 sessions a day
  • A minimum of 1 session per week is required
  • There is no limit on how many sessions you can buy
  • Usually sessions are delivered over 39 term time weeks
  • We can recommend how many sessions your school may benefit from based on your school size.


Bundle with our Helpdesk Support for full coverage

Why choose a Managed Service Provider?

Flexible, no hassle support

Remove the HR burden & cost

We take care of our staff – including their holiday, training, support, uniform and devices.

Flexibility

Our contracts are based on a 12 month commitment, and whilst we would like you to stay with us, you can leave after your contract expires, no hassle, no drama.

The full experience

Benefit from our combined experience, partnerships and products for a complete solution.

What's included with Onsite Support?

All you’d expect – and more!

Proactive Monitoring

We monitor and respond to alerts on our visits, so that we fix common issues before they become major issues.

Any device supported

Our team are experienced across a wide range of common and specialist edtech hardware and software

Inspection Support

Whether it is Ofsted, ISI or any other inspection, we can swap your visits to ensure you get support onsite throughout

Support Portal & Reports

Log your issues via our support portal, access our self help articles and get monthly reports straight to your email

Customer Experience Manager

Termly meetings with your named experience manager to ensure everything is on track

Something missing?

  • Our Helpdesk package is the perfect companion for Onsite.
  • Find out your compliance with a range of standards with our DfE Technology Standards Benchmark

Products designed for Education

Easy bolt ons for your IT Support Package

User Automate

Connect your MIS to your Cloud platform (Microsoft or Google) to manage users, groups, teams and sync photos and timetables across.

Find out more

Microsoft 365 Backups

Ensure your Teams, OneDrive, SharePoint and Email data within Microsoft 365 are backed up securely within the cloud.

Find out more

Cyber Security Benchmark

Understand where the risks are with your current network, and then get support to fix and secure it, jargon free!

Find out more

Meet Bantock Primary School

Amidst the challenges of the COVID era and tight budgets, a diverse community of pupils who speak over 60 languages – Bantock Primary School embraced innovation and transformed traditional pedagogy into a cutting-edge digital experience.

Leading the way in using tools like Reading Coach, Immersive Reader and a wide range of Microsoft tools, all students benefit from accessible education.

Bantock have partnered with Concero for over 5 years, taking advantage of our Onsite & Helpdesk support package to ensure their day-to-day requirements are met, as well as our project team and wider specialisms to bring the school’s vision to reality when required.