WHEN TECHNOLOGY WORKS, you barely notice it.
Lessons start on time. Systems do what they’re meant to do. Staff can focus on their day without interruption. When it doesn’t, everything slows down.
IT support in schools isn’t just about fixing issues, it’s about keeping teaching, learning, safeguarding and communication running smoothly, day after day.
That’s where we come in.
IT SUPPORT THAT KEEPS
YOUR SCHOOL moving
forward.
It’s the backbone of every educational organisation. Connecting people, powering learning, and keeping everything moving. Whether you’re an:
Technology underpins it all. And when it works well, it fades into the background. When it doesn’t, everything feels harder.
We keep school technology reliable, secure, and moving forward so staff can focus on what matters most, and students can learn and thrive.
TALK TO US ABOUT IT SUPPORT
Independent School
Secondary School
Primary School
Multi-Academy Trust
A people-first approach to IT support
Good IT support isn’t about how quickly someone answers the phone. It’s about how supported people feel.
Behind every smooth lesson, secure login, and calm start to the day is a support team that understands how schools operate.
That’s why our approach starts with understanding how your school or trust actually runs and building support around that. We offer a range of IT support options for schools and trusts, shaped around your structure, your priorities, and your internal capacity — not a one-size-fits-all model.
IT USED TO BE ONE
TECHNICIAN. NOW,
IT
takes a team
.
Once upon a time, IT support meant fixing a printer or rebooting a PC.
Today, technology runs through everything — safeguarding systems, Wi-Fi, catering, teaching tools, phones and parent communications. When something goes wrong, it doesn’t just affect IT. It affects the whole school.
Schools don’t just need a technician anymore. They need a team.
That’s why when you work with Concero, you don’t get one person — you get a connected network of experts who understand how every piece fits together.
-
Strategists
who turn your digital vision into reality
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Engineers
who keep systems running smoothly, day in and day out
-
Cyber specialists
who protect your data and your reputation
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Trainers and consultants
who help staff feel confident using technology
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Procurement specialists
who help you get more from your budgets
-
Project leads
who make sure improvements actually happen
Everything’s connected — and so are we. Because real IT support isn’t just about technology. It’s about people.
WHAT OUR IT SUPPORT
includes
-
Dedicated education helpdesk
-
On-site and remote engineers
-
Fully managed, collaborative or on-demand IT support
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24/7 proactive monitoring and maintenance
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Asset management and reporting
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Technical escalation and strategic support
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Discovery audits and termly reviews
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A dedicated Customer Experience Manager
SUPPORTING YOUR SCHOOL'S TECHNOLOGY
without the noise
Schools don’t all run the same systems, and they shouldn’t have to change what works just to get good support. Whether you’re a Microsoft school, a Google school, or a mix of both, our teams have the experience to support your environment confidently and securely.
WE MEET YOU WHERE YOU ARE, SUPPORTING:
Microsoft 365 environments
Google Workspace for Education
Cloud, on-premise and hybrid setups
No pressure to change platforms. Just support that works for your school.
3 WAYS TO WORK WITH US. All built around you.
Every school’s different, and so is every partnership. Now that you’ve seen what we can do, here’s how it can all come together.
HAVE IT ALL
THE COMPLETE SERVICE
Common for MATs and Secondary Schools.
For schools that want everything taken care of. A complete solution that covers every part of your IT, from daily fixes and updates to long-term digital strategy.
SIDE BY SIDE
COLLABORATIVE SERVICE
Popular with Independent Schools, Primaries and schools with in-house IT teams.
For schools with their own IT teams or who want extra expertise and capacity. We work side by side with your staff, filling gaps, solving challenges, and sharing knowledge.
PICK AND MIX
FLEXIBLE & ON-DEMAND
Often used by individual Primaries and Secondaries.
For schools that know what they need. Choose from individual products, projects, or services — from procurement to accessibility — and build a setup that fits your school perfectly.
However you choose to work with us, every partnership is built on our connected range of products and services designed for schools, trusted by people.
A QUICK WAY TO see the difference
This isn’t a rigid checklist — just a guide.
| What matters to you |
Have it All The Complete Service |
Side by Side Collaborative Service |
Pick and Mix Flexible Service |
|---|---|---|---|
| Day-to-day IT support |
|
(shared)
|
When needed |
| Works alongside in-house IT | — |
|
|
| Strategic planning & reviews |
|
|
Optional |
| Multi-site / Trust-wide support |
|
|
Project-based |
| Ability to scale up or down |
|
|
|
| Long-term partnership |
|
|
When it suits you |
Many schools move between models as their needs change.
HARVEY SARAI,
CEO at the Wulfruna Partnership said:
Concero has delivered outstanding IT services to our primary schools, ensuring we are meeting or beginning to meet the Department for Education’s Digital & Technology Standards. Their expertise in cloud migration, cybersecurity, and digital accessibility has been instrumental in supporting our evolving infrastructure for The Wulfruna Partnership, particularly during the complex transition of changing tenancies across four schools.
NOT SURE WHICH MODEL
fits your school?
Let’s talk. A chat can help us understand your setup, priorities and plans and recommend the right level of IT support for your organisation.
TALK TO US ABOUT IT SUPPORT
