Flexible Helpdesk Support for Schools
We understand that regular on-site visits may not be suitable for everyone. That’s why we have a dedicated helpdesk team.
Our helpdesk is perfectly tailored for primary schools, with 200 calls and 358 tickets completed in the last month alone. Providing support whenever and wherever you need it truly is possible.
For secondary schools, third-line support may be more suitable, as it’s designed to assist your existing IT support team.
Main Components of Our Helpdesk Support
- Easily Available
Open all year round on weekdays (closing only for Bank Holidays). Our helpdesk team is available from 7:30am to 5:00pm. - Remote Support
Our easy-to-access remote support tools allow our team to see what’s happening on your device, speeding up resolutions. - Support Portal
With access to past and current tickets, plus a range of self-help guides, our portal is a powerful support tool. - Monthly Reports
Track your service usage with an easy-to-follow monthly report delivered directly to your inbox. - Escalations
If your issue requires it, our team can escalate to our technical leads to resolve more complex problems.
Why Choose Helpdesk Support?
- Expertise
Our helpdesk team are experienced professionals who understand educational systems and technologies. They can address a wide range of issues and gain full visibility through remote support software. - Complete Coverage
Access our helpdesk team via phone, email, and support portal. We’re open 7:30am–5pm on weekdays throughout the year, with full access to our comprehensive support portal.
Helpdesk support ensures smooth operations and uninterrupted learning. So next time you encounter a tech hiccup, remember — our helpdesk team has your back.
