We understand that regular visits may not be suitable for everyone. That’s why we have a dedicated helpdesk team. Our helpdesk is perfectly tailored for primary schools, with 200 calls and 358 tickets completed in the last month from the helpdesk alone, providing support whenever and wherever you need it is truly possible. For secondary schools, third-line support may be a more suitable option as it is designed to assist your existing IT support team. Here are the main components of our helpdesk support:
- Easily Available:
- Open all year round on weekdays (closing only for Bank Holidays)- our help desk team are available 7:30am to 5:00pm.
- Remote Support:
- Our easy-to-access remote support tools mean our team can see everything happening on your device and speed up resolutions.
- Support Portal:
- With easy access to past and current tickets as well as a range of self-help guides, our portal is a great support tool.
- Monthly Reports:
- Track your usage of our services with an easy-to-follow monthly report delivered directly to your inbox!
- Escalations:
- If your issue requires it, our team can escalate to our technical leads, who will work to resolve complex issues.
Why Choose Helpdesk Support?
- Expertise:
- The helpdesk team are experienced professionals who understand educational systems and technologies.
- They can address a wide range of issues and gain full visibility of your issue via remote support software.
- Complete Coverage:
- Access to our helpdesk team via phone, email, and support portal is available.
- Open 7:30 am to 5 pm on weekdays throughout the year; you can also gain access to our comprehensive support portal.
Helpdesk support ensures smooth operations and uninterrupted learning. So, next time you encounter a tech hiccup, remember that helpdesk support has your back!