In today’s digital age, schools rely heavily on technology to manage their operations efficiently. A robust MIS system is crucial for everything from student records to staff management. But what if you could simplify this process even further? Introducing a single point of contact for all your MIS and IT support needs.
The Challenge
Schools often need help managing multiple systems, especially when it comes to user data. Whether it’s student enrollment, staff records, or attendance tracking, maintaining consistency across various platforms can be daunting. Additionally, the shift to cloud-based solutions has added complexity to the mix.
The Solution: One Contact for All MIS and IT Support
- Streamlined Support
Having a single point of contact for MIS and IT support streamlines communication. Schools can rely on a dedicated team that understands their unique needs. Whether it’s troubleshooting technical issues or providing guidance on system upgrades, this support ensures a smoother experience.
- Cloud Migration Made Easy
Migrating to the cloud is a significant step for any educational institution. It offers benefits like scalability, security, and accessibility. However, transitioning from legacy systems can be challenging. Having a knowledgeable support team simplifies this process, ensuring a seamless transition to a cloud environment.
- Fast Track to Digital Transformation
Digital transformation is essential for schools to stay competitive. With the right support, schools can adopt new technologies faster. From implementing learning management systems (LMS) to integrating data analytics tools, a dedicated support team accelerates the digital transformation journey.
- Confidence in IT Reliability
School staff, students, and parents rely on IT systems daily. Having a reliable support team instils confidence. Whether it’s resolving login issues, managing user accounts, or troubleshooting network problems, knowing that help is just a call away reduces anxiety and ensures smooth operations.
- Automate User Management
- Data Synchronisation: User Automate seamlessly transfers user data (such as student profiles, staff records, and permissions) between your MIS system (e.g., SIMS, Scholarpack) and your chosen cloud solution (Microsoft 365, Google Workspace).
- Reduced Manual Work: Say goodbye to manually creating and managing users in multiple places. User Automate ensures consistency across platforms, reducing administrative overhead.
- Efficiency: Changes made in one system automatically reflect in the other, ensuring real-time updates. Whether it’s adding a new student or updating a teacher’s role, User Automate handles it effortlessly.
Arbor Support
Lastly, let’s not forget Arbor! Our dedicated Arbor support team is here to assist with any Arbor-related queries. From setting up Arbor accounts to troubleshooting issues, we’ve got you covered.
When technology hiccups disrupt the smooth functioning of your school, having a reliable support team onsite can be a game-changer. At Concero, we offer Onsite Support tailored to your needs and budget, bringing our expertise directly to your primary or secondary school.
How Onsite Support Works
- Sessions: We sell Onsite Support in 2-hour sessions.
- Frequency: There are three sessions available each day, with a minimum requirement of 1 session per week.
- Flexibility: There’s no limit to the number of sessions you can purchase.
- Term Time: Typically, sessions are delivered over 39 term time weeks.
- Customised Recommendations: Based on your school size, we can recommend the optimal number of sessions.
What’s Included
- Proactive Monitoring: Our technicians keep an eye out for alerts during visits, addressing common issues before they escalate.
- Device Support: Whether it’s standard or specialised edtech hardware and software, our team has you covered.
- Inspection Assistance: For Ofsted, ISI, or any other inspection, we ensure continuous onsite support.
- Support Portal & Reports: Log issues via our portal, access self-help articles, and receive monthly reports.
- Customer Experience Manager: Regular termly meetings with your dedicated manager ensure everything stays on track.
We’re not just fixing your problems; we’re empowering your school’s tech journey by providing all you’d expect and more!
Flexible Helpdesk Support for Schools
We understand that regular on-site visits may not be suitable for everyone. That’s why we have a dedicated helpdesk team.
Our helpdesk is perfectly tailored for primary schools, with 200 calls and 358 tickets completed in the last month alone. Providing support whenever and wherever you need it truly is possible.
For secondary schools, third-line support may be more suitable, as it’s designed to assist your existing IT support team.
Main Components of Our Helpdesk Support
- Easily Available
Open all year round on weekdays (closing only for Bank Holidays). Our helpdesk team is available from 7:30am to 5:00pm. - Remote Support
Our easy-to-access remote support tools allow our team to see what’s happening on your device, speeding up resolutions. - Support Portal
With access to past and current tickets, plus a range of self-help guides, our portal is a powerful support tool. - Monthly Reports
Track your service usage with an easy-to-follow monthly report delivered directly to your inbox. - Escalations
If your issue requires it, our team can escalate to our technical leads to resolve more complex problems.
Why Choose Helpdesk Support?
- Expertise
Our helpdesk team are experienced professionals who understand educational systems and technologies. They can address a wide range of issues and gain full visibility through remote support software. - Complete Coverage
Access our helpdesk team via phone, email, and support portal. We’re open 7:30am–5pm on weekdays throughout the year, with full access to our comprehensive support portal.
Helpdesk support ensures smooth operations and uninterrupted learning. So next time you encounter a tech hiccup, remember — our helpdesk team has your back.
Helping You Navigate the DfE Standards Maze with Our Benchmark
Imagine trying to drive a car with no fuel — it simply wouldn’t work. That’s exactly what it’s like using brand-new technology without the right infrastructure, security, or user experience in place. As schools increasingly adopt digital strategies, it’s clear the DfE standards are more important than ever. So, how can your school stay ahead?
That’s where our DfE (Department for Education) Benchmarks come in. These jargon-free reports and guidelines ensure your school’s IT infrastructure runs smoothly, securely, and meets government standards. Here’s a glimpse into some key areas these benchmarks cover:
🔒 Cyber Security: Keeping Hackers in Detention
Protect sensitive data and avoid disruptions — because nobody needs a lesson in “Server Crashes 101.”
💻 Devices and Cloud: Keeping Tech Fit for the Future
Whether it’s laptops, desktops, or tablets, your devices should be ready to keep up with demand. Meanwhile, cloud solutions ensure your data is securely stored and managed.
🌐 Broadband & Wireless Networks: Fast and Furious Wi-Fi
With the right broadband and wireless network setup, you’ll have reliable, speedy internet that supports both learning and administrative functions.
📡 Network Cabling & Switching: The Unsung Heroes of Connectivity
Behind every smooth-running school is solid network cabling and efficient switching, keeping everything connected and moving seamlessly.
🛡️ Digital Accessibility: No Student Left Behind
Technology should empower every student. Digital accessibility ensures IT is inclusive for all, creating opportunities for everyone, regardless of ability.
🧠 Servers & Storage: The Brains of the Operation
Servers and storage solutions must be up to the task of handling a busy school’s data needs, ensuring everything runs smoothly and securely.
🧑🏫 Digital Leadership & Cyber Awareness: Leading by Example
From policy building to cyber awareness training, strong digital leadership and an informed team ensure everyone is prepared for the digital world.
Why Are DfE Benchmarks Important?
Without a well-planned IT infrastructure, your school risks falling behind in delivering quality education. The DfE Benchmarks offer a clear roadmap to help schools avoid common pitfalls, ensuring technology not only meets but exceeds expectations. Because, let’s face it, the last thing anyone wants is a lesson in “Why did my computer freeze during the big test?”
Let Us Do the Heavy Lifting
With so many areas to review, why not let us help? Our comprehensive reports will show where you stand and where you can improve — so your school can move forward with confidence, knowing your IT infrastructure is up to the challenge.
