• IT Support for Education

    Providing IT Support to Schools and MATs is in Concero’s DNA. It’s what we were born to do. Take a look at our options, by your type of establishment or by the type of support you require:

    MIS Support

    Benefit from Arbor accredited support from our team, bringing your IT Support and MIS Support under one team

  • Products

    User Automate

    Sync your users from your MIS System to your Microsoft or Google platform.

    Sync staff and student timetables, user photos as well as create teams and Google classrooms.

    Office 365 Backup

    Backup your Teams, Email, OneDrive and SharePoint data for all cloud users with a fully managed solution

    SIMS Cloud

    Are you looking to move to the cloud, but are tied into using SIMS or FMS? 

    Move your legacy systems to the cloud with Concero Education’s SIMS Cloud

  • Information Assurance

    Benchmark Reports

    Benchmarks are our easy to follow reports showing if your system meet requirements, based on DfE Digital technology Standards

    Cyber Security

    Our Cyber Security products will provide the advice and guidance that you need to ensure systems are safe and secure

    Cyber Security & E-Safety Training

    Our onsite or remote training on statutory topics help engage parents and staff and can be booked in person or remotely.

  • Moving Schools to the cloud

    Cloud Migration Options

    Benefit from a safe, secure and affordable Cloud environment by migrating your users, devices and data to Microsoft or Google Cloud Solutions.

    Move Legacy Systems to the Cloud

    Do you want to run SIMS, FMS, Sage or other systems in the cloud? Store your data in your Microsoft Tenancy and use single sign on to access legacy software.

    Watch real transformation journeys

    Seeing is believing – our powerful case studies bring to life our transformations in schools across the UK and showcasing the work of Concero and our partners.

  • Accessibility Solutions

    Ensuring that everyone can benefit from education

    We believe that technology is a force for good in education, opening up life opportunities for students and staff.

    Concero are proudly Headline Sponsors of Nasen –
    The National Association for Special Educational Needs

  • Procurement for Education

    Procurement Service

    When it comes to procuring technology for your school, the multitude of choices can be overwhelming, leaving you with too many options and too little time. 

    Instead of overwhelming you with technical jargon, our experienced team provide you with independent, expert advice on the best steps forward, at competitive prices.

    1:1 Device – Parental Contribution Scheme

    Enable true anywhere, anytime access to learning for your students by providing them with access to affordable technology, in a safe and supported environment.

    Concero’s exclusive scheme allows parents to pay a monthly contribution to devices, with access to our support, safeguarding, filtering and monitoring software and fully insured.

  • News, events and more

    Catch up with our blog

    News and information for customers old and new!

    Our free events

    Join us each half term to explore new topics, or catch up on past events

    Watch past events

    Watch all of our previous customer events, covering a wide range of topics for free!

  • Learn more about Concero Education

    About Concero Education

    Who we are, where we came from and what matters to us!

    Join our Team

    Interested in joining #TeamConcero? Find out more!

    View our Case Studies

    Showcasing our adventures with our customers.

Helpdesk support for education

The help You need when you need it

 

We understand that regular visits may not be suitable for everyone. That’s why we have a dedicated helpdesk team. Our helpdesk is perfectly tailored for primary schools, with 200 calls and 358 tickets completed in the last month from the helpdesk alone, providing support whenever and wherever you need it is truly possible. For secondary schools, third-line support may be a more suitable option as it is designed to assist your existing IT support team. Here are the main components of our helpdesk support:

1. Easily Available:

  • Open all year round on weekdays (closing only for Bank Holidays)- our help desk team are available 7:30 am to 5:00 p.m.

2. Remote Support:

  • Our easy-to-access remote support tools mean our team can see everything happening on your device and speed up resolutions.

3. Support Portal:

  • With easy access to past and current tickets as well as a range of self-help guides, our portal is a great support tool.

4. Monthly Reports:

  • Track your usage of our services with an easy-to-follow monthly report delivered directly to your inbox!

5. Escalations:

  • If your issue requires it, our team can escalate to our technical leads, who will work to resolve complex issues.

Why Choose Helpdesk Support?

  1. Expertise:
    • The helpdesk team are experienced professionals who understand educational systems and technologies.
    • They can address a wide range of issues and gain full visibility of your issue via remote support software.
  2. Complete Coverage:
  • Access to our helpdesk team via phone, email, and support portal is available.
    • Open 7:30 am to 5 pm on weekdays throughout the year; you can also gain access to our comprehensive support portal.

Helpdesk support ensures smooth operations and uninterrupted learning. So, next time you encounter a tech hiccup, remember that helpdesk support has your back!